time 1800 Junior Suite Balcony Lake View French
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Balcony
Ryokan · Hakone · Kanagawa
Hakone Hotel
A 4-star lakeside hotel in Hakone with views of Lake Ashi, modern rooms, and a range of wellness amenities.
- Lake views from many rooms
- Hot spring bath and open-air bath
- Free parking on site
8.7
Great
1364 reviews
Booking.com 8.7 · 1364 reviews
About
Hakone Hotel
Hakone Hotel sits directly on the shore of Lake Ashi, surrounded by the natural beauty of Hakone. The 94-room property is a short walk from the Ancient Cedar Avenue and close to the Hakonemachi cruise port, making it easy to explore the area by boat or bus. The hotel's design is modern and well-kept, with an emphasis on comfort and scenic views.
Guests can unwind in the hotel's hot spring baths, both indoor and open-air, or enjoy a massage and beauty treatments. The on-site restaurant serves meals, and the bar/lounge area offers a place to relax. Free Wi-Fi, parking, and a 24-hour reception add convenience, while the garden area provides a peaceful outdoor spot.
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Excellent lake views from many rooms — Guests repeatedly praised the views of Lake Ashi and Mount Fuji from their rooms, with several room categories featuring lake views.
- Highly rated service and staff — The staff received consistent praise for being professional, kind, and helpful, even going out of their way to assist guests with language barriers.
- On-site hot spring baths — The hotel features both hot spring and open-air baths, along with massage and beauty treatments, offering a traditional Japanese onsen experience.
–
Worth weighing
3 to weigh- Facilities score lower than other aspects — The property's facilities received a 7.4 rating, the lowest among all categories, suggesting some guests found the amenities or condition less impressive than the service and rooms.
- Pets are not allowed — Despite one review mentioning staying with a pet, the hotel policy clearly states that pets are not allowed, which may be a limitation for some travelers.
- Check-in window is limited — Guests can check in only between 15:00 and 23:00, which might be restrictive for those arriving later in the evening.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Premium Fourth Room Lake View
- 4 Single beds
- Shower
- Coffee machine
- Bathtub
- Balcony
time 1800-Premium Fourth Room Lake View French
- 4 Single beds
- Shower
- Coffee machine
- Bathtub
- Balcony
Superior Twin Rooms Lake View（Upper floor）
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Bathtub
time 1800 Superior Twin Room Lake View French
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Bathtub
time 1800-Double Room Lake View French
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
time 1800 Superior Twin Rooms Lake View（Upper floor） French
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Bathtub
time 1800-Moderate Twin Room French
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Bathtub
Moderate Twin Room
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Bathtub
Superior Twin Room Lake View
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Bathtub
Junior Suite Balcony Lake View
- 2 Single beds
- Shower
- Coffee machine
- Bathtub
- Balcony
Double Room Lake View
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Luggage storage
- Lift
- Currency exchange
- Coffee shop
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key access
Services
- Room service
- Housekeeping
- Welcome drink
- Happy hour
- Meeting/ Banquet facilities
- Fax/Photocopying
Room Amenities
- Air conditioning
- Heating
- Sitting area
- Tea and coffee facilities
- Dining table
- Trouser press
- Free toiletries
- Flat-screen TV
- AM/FM alarm clock
- Carpeted floor
- Cots
Wellness
- Facial
- Treatment room
- Beauty treatment
- Back massage
- Foot massage
- Hot spring bath
- Open-air bath
Dining & Entertainment
- Restaurant
- Bar/ Lounge area
- Children's menu
Activities
- Garden area
- Canoeing
- Cycling
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.7/10 from 1,364 reviews
Booking.com · 8.7 · 1364 reviews
8.7Verified guest“The lake view was beautiful, and the staff were wonderful. Despite the language barrier, they often came to the room to clarify our requests and always greeted us with smiles.”
8.7Verified guest“A modern, well-maintained hotel conveniently located next to the ferry port.”
8.7Verified guest“The room was large and comfortable, with a scenic view of the lake.”
8.7Verified guest“The lakeside location was gorgeous. The staff were very helpful and patient with someone who doesn't speak Japanese.”
8.7Verified guest“Great location right on the lake, with spacious rooms.”
8.7Verified guest“The view from my superior twin room was stunning. The staff were professional, kind, and spoke good English.”
04 — Location
Getting around Hakone
The property sits in Hakone.
Ancient Cedar Avenue: A short 11-minute walk from the hotel, this historic avenue is lined with towering cedar trees.
Hakonemachi Cruise Port: Adjacent to the hotel, offering boat trips across Lake Ashi, with connections to Togendai ropeway station.
Local Museums: An art museum is about 2 km away, and a history museum is within easy reach, as noted by guests.
Getting Around: Buses from the area connect to other parts of Hakone, including Hakone-Yumoto train station.
65 Hakone, Hakone-Machi, Ashigarashimo-Gun, Hakone, Kanagawa, Japan
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:00
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 94 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 23:00, and check-out is by 11:00.
Is parking available at the hotel?
Yes, the hotel offers parking on site.
Are pets allowed at Hakone Hotel?
No, pets are not allowed according to the hotel's policy.
Does the hotel have hot spring baths?
Yes, the hotel features both a hot spring bath and an open-air bath.
Is there a restaurant on site?
Yes, the hotel has a restaurant and a bar/lounge area.
What is the distance to Ancient Cedar Avenue?
Ancient Cedar Avenue is an 11-minute walk from the hotel.
The bottom line
Hakone Hotel is a solid choice for travelers seeking a lakeside base in Hakone, with strong service, scenic views, and onsen facilities. While the facilities score is slightly lower and pets are not allowed, the overall experience is highly rated by guests.
8.7A recommended stay for lake views and Japanese hospitality.
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